At ACCESS, we believe that a successful recovery is a win-win situation for the client and the debtor. We could write many things about our training, our staff and our commitment to professionalism but our debtors say it better. One of the nicest things about our philosophy is that it frequently generates letters from our debtors in appreciation. Sometimes they even become clients themselves.

• "Thank you so much for your help! I was frustrated as a result of our contract termination and subsequent dispute. You really went above and beyond what was required and I really appreciate that.
  I am now willing to pay." Commercial Telecom Debtor.
  
  
• "This is the first time I have ever written a collection agency, however due to the professionalism and courtesy one of your collectors displayed. I felt the need just to say thank you. A little compassion is a great sign of greatness in difficult times." Insurance Debtor
  
  
• "Ms (name withheld) is an asset to your company. Her professionalism, patience and show of understanding is the reason I am paying my bill." Student Loan Debtor
  
  
• "We at (name withheld) have been arguing with your client for quite some time now about their claim that we owe the money. I have a file that is 1 1/2 inches thick. That being said, that is not my reason for writing you. After receiving your letter, I was ready to "Duke it out" with your company. I was turned over to (name withheld) who was handling my file. I won't bore you with the details but in no time at all she had me caving in. She was right, I did not have hard data to back up my dispute and our company was remiss in severing our relationship. She is professional, not easily rattled, firm yet courteous and she knows how to get the job done. I could learn from her." Commercial Debtor
  
  
• " I am writing you to take this opportunity to let you know about a most recent experience I've had working with one of your staff, (name withheld). In my 30 years of experience working in AP/AR it is an uncommon occurrence that I write a business owner to boast about a staff member. Your representative displayed an extraordinary ability to blend individual consideration with her professional objectives. She showed a willingness to investigate, compile data and evaluate my dispute. She found common ground to establish an amicable resolution to our account. She is an asset to your company." Commercial Debtor
  
  
• "My name is (name withheld). I am writing to advise what a true asset (name withheld) is to your company. She exemplifies quality customer service. She is always compassionate and is a true professional. It is my belief that the success of an organization depends on employees like (name withheld). In closing, I also want to recognize another employee that helped me when my representative was helping another customer. The other representative treated me equally well. I feel grateful to have dealt with these two representatives. It makes it a pleasure to call in with my payment. I have not had that experience with other collectors. GREAT CUSTOMER SERVICE." Student Debtor
  
  
• "I just wanted to write you this note to say that (name withheld) is the nicest collector I have ever dealt with. She is very kind and understanding and makes you want to take care of the debt so you don't disappoint her." Insurance Debtor