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2009 makes our tenth (10th) year in business since the founders of ACCESS Receivables Management developed the first truly web savvy collection service in 1999. Since our inception, over 400 clients including Fortune 500, business to business, and organizations of higher learning have entrusted ACCESS with over $500 Million of their receivables for collection. We are pleased to report that our recovery rate for these clients has averaged over twenty-seven percent (27%) inception to date. This figure is double our industry average.
Why is ACCESS more successful?
ACCESS was established on a philosophy of thinking outside the box. We were the first company in the collection industry to create a payment web portal (2mybill.com) for your delinquent customers and the first to come out with an online customer service webportal totalACCESS. Our most recent development, virtualACCESS is another example of how technology can assist us in maximizing recoveries. virtualACCESS is a virtual collector (avatar) on the web that assists your customers in resolving their accounts online 24/7/365.
ACCESS Collection Philosophy
ACCESS makes every attempt to work with your customer in a friendly environment. We include a statement stuffer on every account that says Collections Doesn't Have to be Stressful. This delicate and professional approach helps ACCESS to resolve more accounts without generating complaints. Behind this sales oriented approach to debt collection is a dedicated staff of professionals have decades of experience and expertise in resolving large complex cases involving hundreds of thousands of dollars as well as invoices and loans that could be under one-thousand dollars.
No Off-Shoring
Our success formula also stems from belief that our labor pool in Maryland is unmatched. We are dedicated to hiring domestic labor and creating successful opportunities for our associates. As a result, our employee turnover is significantly less in an industry that can frequently see high turnover rates. In addition, competitive salaries, strong benefits and spirit of entrepreneurism have created an atmosphere within ACCESS that keeps each employee focused and committed to our goals for providing you with the highest quality service. As a result, our employee turnover is significantly less in an industry that can frequently see high turnover rates. Our management team also has in excess of one hundred years of experience and expertise in the field of third party collections.
The Future of ACCESS
The future of ACCESS is much like the past. We will continue to innovate. We will continue to recruit the best people and management. We will continue to provide every client with the highest quality services with the fewest complaints. We will continue to treat your customers with respect and dignity. In short, ACCESS will continue to build the best possible third party collection business, one client at a time. If you are looking for someone to think outside the box and double your recoveries, please email Pam Long at pam.long@access-receivables.com or call 1-877-276-8600. You can even sign up online. Let us be your best collection agency too.
