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Award-Winning ACCESS Receivables Management Company Develops First Animated Debt Collector on the Web
Access Receivables Management is a Blue Ribbon Small Business
TOWSON, Md., Aug. 29, 2007 -- ACCESS Receivables Management (http://www.access-receivables.com), an award-winning diversity-owned collection agency that specializes in providing first party receivables management and third party debt collection services, announced today that it has joined The InterProse Corporation (http://www.interprose.com) in Vancouver, Washington to develop VirtualACCESS, the first animated debt collector on the Internet.
This innovative debt-collecting service offers 24-hour convenience to ACCESS Receivables Management's consumers and businesses by eliminating communication with a collection representative. VirtualACCESS allows customers to pay bills, schedule payments and resolve financial disputes from the convenience of their personal computers.
Studies have shown that many debtors shy away from calling collection agencies because they are intimidated or embarrassed about their financial situation. This new service can improve the payment experience for apprehensive debtors.
Company president, Tom Gillespie, said, "This virtual collector named 'Katie' can work with each debtor to resolve a balance at any time, offering them convenience and customer service. At ACCESS, we believe that a positive approach to collections will yield better results over time; we have always tried to foster a positive approach with every delinquent customer."
"VirtualACCESS now offers us the ability to provide and offer development services to those companies that want to deploy their own virtual collection and customer service Web site. We are excited that we are now able to offer additional services to our clients in addition to our traditional third-party collection programs," said ACCESS Receivables Management CEO Debra Gillespie.
About ACCESS Receivables Management
ACCESS Receivables Management is an award-winning diversity-owned collection agency that specializes in providing first party receivables management and third party debt collection services to FORTUNE 500 companies, insurance carriers, colleges, universities and more. In addition to the new VirtualACCESS program, ACCESS Receivables Management offers clients the totalACCESS web portal, providing complete online connectivity to manage their accounts. With totalACCESS, clients can place accounts immediately, upload files, report payments, update information, view management reports and create custom reports, audit accounts and add comments to collectors' notes.
ACCESS Receivables is one of the fastest growing collection agencies in the country since its inception in 1999 and has expanded from one employee to over 50 employees in that time.
Its mission is to exceed recovery expectations, provide excellent customer service, collect without complaints, be innovative in its approach and become its clients' best collection agency partner. To learn more about the company and the new VirtualACCESS service, visit
http://www.access-receivables.com.
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Maryland Business Wins U.S. Chamber of Commerce Award
Access Receivables Management is a Blue Ribbon Small Business
WASHINGTON, DC - Access Receivables Management in Towson, MD, has been honored today with a U.S. Chamber of Commerce Blue Ribbon Small Business Award. The award was given in recognition of the company's dedication to excellence in several categories. Download Full Press release here. |
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Tom Gillespie, President of ACCESS published in December IOMA publication. Download here. |
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ACCESS Receivables Management Recognized for Business Excellence. Debra Gillespie, CEO to receive prestigious Top MBE Award |
Towson, MD September 25, 2006:
The Governor's Office of Minority Affairs (OMA) and The Daily Record announced that Debra Gillespie, CEO of ACCESS Receivables Management located in Towson, Maryland has been named one of Maryland's Top 100 Minority Businesses for 2006. This program is designed to salute Maryland's best minority and women business owners and to highlight their achievements.
ACCESS is a national receivables management company that specializes in providing first party receivables management and third party debt collection services to FORTUNE 500 companies, insurance carriers, colleges, universities and more. The company initiated business in November of 1999 with one employee and has grown to over fifty (50) employees in just six (6) years. In Maryland, the company services numerous prestigious clients including: Johns Hopkins University, Strayer University, The Maryland State Dental Association, Thomson Prometric, 180's, Williams Scotsman and more.
A panel of distinguished judges chose Debra Gillespie as an entrepreneur who has demonstrated outstanding achievement in four key areas: business development, client satisfaction, professional affiliations and community outreach.
Sharon R. Pinder, Special Secretary, Governor's Office of Minority Affairs said, "The business owners selected for this award represent the best of the state's more than 200,000 women and minority owned businesses. Their contributions have had a major impact in maintaining Maryland's vibrant economy".
Debra Gillespie said: "It is an honor to be selected for this prestigious award and to be included with many successful companies that have built significant businesses within the state of Maryland. ACCESS will continue to work diligently to expand our business one client at a time by dedicating ourselves to the highest possible standards of excellence."
Debra Gillespie will be honored at an awards ceremony at the Inn and Conference Center, at University of Maryland University College, in Adelphi, Maryland, on Friday, October 27.
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ACCESS Receivables Announces FUN DAY. |
For most people in the field of collections, fun is the last word we think about when we are trying to be successful in collecting unpaid bills. At ACCESS, we have always tried to mix FUN with productivity to give our associates the best possible atmosphere to be successful. As a result, ACCESS has weekly and monthly contests as well as a FREE lunch at month end to keep everyone focused on one goal…your goal.
This month we took the month-end concept one step further. We have a FUN DAY once per week. On fun day, associates and managers can be crazy, dress up in costumes, and just have fun while we dial for dollars. ACCESS provides lunch for everyone and we have hourly contests. Contests reward our associates for numerous tasks including, most number of new payments, largest dollar amount, new money, phone activity and more. The first fun day was held on September 7th (a full moon) and the result was a 40% increase in normal productivity. In addition, we all had fun. This is just one more way ACCESS tries to be your best agency and think outside the box. |
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